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Data Subject Rights Request Form

Part 1: Overview

For an overview of data subject rights available to you under the General Data Protection Regulation (GDPR) please refer to Vidioh’s GDPR Privacy Policy. Please note that, depending on the circumstances, only certain rights will apply to you. Once you have completed the form, please email the form to openyoureyes@vidioh.co.uk together with the verification documentation set out in Part 3 below.

Please ensure that you have provided all of the information requested below in English and in a legible format, and add as much detail as possible. If you have any questions about this form, please do not hesitate to contact us at openyoureyes@vidioh.co.uk

Part 2: Data Subject Right Request Form

If you would like to submit a form in order to change how we process and use your data, please download the following pdf and contact us.

Part 3: Verification of Data Subject

In order to validate your or the data subject on whose behalf you write to us as a subject access request, we need to verify your identity.  Please can you provide us with two forms of information: one from List A; and one from List B.  [You may provide scans of the documents to openyoureyes@vidioh.co.uk].

Your information will be stored securely.

List A List B
Valid Passport Recent utility bill showing Data Subject’s current home address (no more than 3 months’ old)
Valid Photo Driving Licence Recent Bank or Building Society Statement (no more than 3 months’ old)

Personal Data

Who Do We Share Your Personal Data With?

The categories of recipients include:

Cloud and other data storage providers, to store the personal data you provide and for disaster recovery services, as well as for the performance of any contract we enter into with you;

IT Services providers;

External manufacturing, printing and mailing support providers;

Legal and other professional advisers located in Europe, to provide us with legal and other professional services (who in certain circumstances will also be ‘data controllers’);

We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

Comply with a legal obligation, process or request;
Enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
Detect, prevent, investigate or otherwise address security, fraud or technical issues; or
Protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

We will also disclose your information to third parties:

In the event that we sell any business or assets, in which case we will disclose your data to the prospective buyer of such business or assets; or if we or substantially all of our assets are acquired by a third party, in which case information held by us about our users will be one of the transferred assets.

Your Right to Erasure

You may request that we erase the personal data we hold about you in the following circumstances:

You believe that it is no longer necessary for us to hold the personal data we hold about you;

We are processing the personal data we hold about you on the basis of your consent (for more information click here, and you wish to withdraw your consent and there is no other ground under which we can process the personal data;

We are processing the personal data we hold about you on the basis of our legitimate interest (for more information click here, and you object to such processing. Please provide us with details as to your reasoning so that we can assess whether there is an overriding interest for us to retain such personal data; or
You believe the personal data we hold about you is being unlawfully processed by us.

Also, note that you may exercise your right to restrict our processing the data whilst we consider your request as described below.

Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. Please note, however, that we may retain the personal data if there are valid grounds under the law for us to do so (e.g., for the defence of legal claims or freedom of expression) but we will let you know if that is the case.

Where you have requested that we erase data that we have made public and there are grounds for erasure, we will use reasonable steps try to tell others that are displaying the data or providing links to the data to erase the data too.

Restriction of Processing to Storage Only

You have a right to require us to stop processing the personal data we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal data, we may use it again if there are valid grounds under data protection law for us to do so (e.g. for the defence of legal claims or for another’s protection).

You may request we stop processing and just store the personal data we hold about you where:

  • you believe the personal data is not accurate for the period it takes for us to verify your claim;
  • we wish to erase the personal data as the processing we are doing is unlawful but you want us to retain the personal data for storage but not further process it;
  • we wish to erase the personal data as it is no longer necessary for our purposes but you require it to be stored for the establishment, exercise or defence of legal claims; or
  • you have objected to us processing personal data we hold about you on the basis of our legitimate interest (for more information click here) and you wish us to stop processing the personal data whilst we determine whether there is an overriding interest in us retaining such personal data.

You also have the right to object to our processing of data about you and we will consider your request in other circumstances as detailed below by filling out the Subject Access Form and submitting it to openyoureyes@vidioh.co.uk

You may object where:

  • We are processing the data we hold about you on the basis of our legitimate interest or public interest (for more information click here) and you object to such processing. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims. Also, note that you may exercise your right to request that we stop processing the data whilst we make the assessment on an overriding interest by ticking the box for that purpose on the Subject Access Form;
  • We are processing the data on the basis of historical/scientific research or statistics and you have a particular reason to object. Your right would not apply where we have been tasked with and it is necessary for us to undertake such processing in the public interest.

Contact

If you have any questions, comments or requests regarding any aspect of this Privacy Notice, please do not hesitate to contact us at:

By post: Vidioh Ltd, the New Boat House, Mill Lane, Maidenhead, Berks SL6 0AA UK

By email: openyoureyes@vidioh.co.uk

By phone: from within the UK: 01844 225 3106

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